• May 28, 2021

How to Fulfill Orders on Sup Dropshipping?

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Step 1. Sync Orders

If your Shopify store is connected with Sup, your orders will be automatically synced to Orders>> Store orders. If you can not find your order here, please click the Sync button to import orders manually.

Step 2. Connect Products

Once an order is confirmed in your store, the order information will be automatically synced here. You may double-check it and make sure to click on the Connect Product button before going on.

Step 3. Confirm Order Information

When the connection is done, it’s time to select your shipping method and confirm shipping information.

If Sup cannot recognize the shipping address, you may fix it manually.

If you have purchased your own customized packaging in Sup, it is time to apply them to your products here. How to purchase? Check it here!

select packaging 1
select packaging 2
select packaging 3

Step 4. Make Payment

You are all set now, and the next step is to click Pay Now on each order to pay for a specific order, or check the tickbox next to Bulk Payment to pay for all your orders at once.

Step 5. Pending for Confirmation

Once we have received the payment, your orders will move to Pending Tab, and our fulfillment professionals will review your orders carefully to check if there are any problems to fix.

Step 6. Processing

Once your orders are confirmed, they will be moved to the Processing tab. We will start processing right away and convey all your requirements to the suppliers. This may take 1-3 days, as our processing team will make a careful quality inspection and double-check with logistics before shipping.

Step 7. Fulfilled

Once your products are shipped, the orders will move to Fulfilled tab. Tracking info for your shipping order can be checked here, and automatically synced to your connected store.

Step 8. Completed

All orders delivered and received will move to the Completed tab, you can review or open a dispute if there is any problem with the product. Our dedicated agent will help you out.

Enjoy Sup Dropshipping, and if you have any questions, please feel free to contact us.


About the Author

Jack Han
Jack Han

Jack is a SEO manager and blog writer at Sup Dropshipping. He holds an MA in Linguistics and Education. He has over 10 years experience in E-commerce, and 5 years of experience in SEO. Jack is an enthusiast to share his recent knowledge learnt from peer experts in the industry.



91 responses to “How to Fulfill Orders on Sup Dropshipping?”

  1. For Women USA Avatar
    For Women USA

    Hello Dear,

    We are interested in your services and we want to know if you have Shopify App available and what is the name of the app. If not, Let me know how we can connect my Shopify store with you. I want to more about your US warehouse and how we can stock products in the US wse, what are requisites.

    Thanks

    1. SUP Avatar

      Hi Sir,
      Yes, we have Shopify APP, its name: Sup Dropshipping. visit here: https://apps.shopify.com/sup-dropshipping-2

      1. Zabi Avatar

        Hi.
        Hopefully your are doing fine
        There is one confusion for me wich is that i already link my store for sup dropshipping but when i researched product through URL and . some winning products shows moq 2, or 10 or 100 …i want to confirm that is if i listed that type of products to my shopify store and wich is possible supdropshipping remove MoQ condition for me…?
        Your Regards is Highly appreciated.

        1. Eura Pan Avatar
          Eura Pan

          Hi Zabi,
          Thank you for asking.
          Most of our products are of no Moq, if you find any product with the Moq requirement, please contact your dedicated assistant. We do not suggest you sell this kind of product, as most of them are at a low price, which means you cannot earn enough profit margin to cover your costs.
          You can read this article to learn how to find a winning product, or subscribe to our YouTube channel for winning products recommendation.
          Warm regards,
          Sup Dropshipping Team

          1. Muhammad Bashir Avatar
            Muhammad Bashir

            I am boy i need Amazon on work

          2. Jack Han Avatar
            Jack Han

            Hello, your personal agent has sent you an email, please check inbox.

  2. Ms Hew Avatar
    Ms Hew

    Can i know do you support Shopee Malaysia?

  3. Alcimir J Sclipet Avatar
    Alcimir J Sclipet

    Voces trabalham com dropshipping para o Brasilno caso entragam produtos para o Brasil

    1. Eura Pan Avatar
      Eura Pan

      Sim claro!

  4. Cesar Cardoso Avatar
    Cesar Cardoso

    hi, do you deliver here for brazil?

      1. Cesar Cardoso Avatar
        Cesar Cardoso

        is it possible to connect my shopee store here in brazil to your services? I couldn’t find anything here to help me with this

  5. skit Avatar
    skit

    Can you tell me how can i place test order with out connecting my store? or it is compulsory to connect store? i am a successful dropshipper and i want to try your product quality and shipping services? kindly let me know..thank you

    wait for your reply

    1. SUP Avatar

      Our agent will contact u soon

  6. MONIQUE PEREIRA DOS SANTOS FARIAS Avatar
    MONIQUE PEREIRA DOS SANTOS FARIAS

    Ola, posso comprar de bastante quantidades?
    Tem como conectar o mercado livre para fazer dropshipping?

    1. SUP Avatar

      Sim, nosso agente entrará em contato com você

  7. Branda Avatar
    Branda

    Hi, May i know if it is possible to sync your product to my shopee shop?

    1. SUP Avatar

      yes, you can sync our product to your shopee store.

    2. Zabi Avatar

      Hi.
      Hopefully your are doing fine
      There is one confusion for me wich is that i already link my store for sup dropshipping but when i researched product through URL and . some winning products shows moq 2, or 10 or 100 …i want to confirm that is if i listed that type of products to my shopify store and wich is possible supdropshipping remove MoQ condition for me…?
      Your Regards is Highly appreciated.

  8. Idusara Godakanda Avatar
    Idusara Godakanda

    Please add a Q & A section to product pages

  9. Milan Avatar
    Milan

    Hi, what are shipping times to USA, and please shows us how to check it. thanks

    1. SUP Avatar

      Hi Milan,

      Our agent will contact you soon!

  10. Menno Avatar
    Menno

    What are the shipping Times tot the Netherlands? And is a track and tracé possible

    1. SUP Avatar

      HiMenno,

      Yes, Our agent will help you.

  11. viktoria Avatar
    viktoria

    hola,
    estoy intentando conectar mi tienda con vosotros y no lo he conseguido.
    sera porque no veo los videos explicativos en castellano?solo los teneis en ingles??

  12. Ali Hamza Avatar
    Ali Hamza

    Hi, I want to know that can I use your platform for my Amazon store? I want to dropship using my Amazon Store.

    1. SUP Avatar

      Hi Ali,

      Our Agent will contact you soon.

  13. Fayaz Avatar
    Fayaz

    Hello Admin,

    Good Evening!

    I just want to make it clear that is it possible to connect my Amazon Store with SupDropshioing plz?
    Do you provide services for Amazon Dropshipping Store? If possible, then kindly guide me about the detailed procedure plz?

    I look forward to hearing from you soon.

    Best regards,

  14. Sohaib Avatar
    Sohaib

    Hi, what are shipping times to USA, and please shows us how to check it. thanks

  15. Eliane Avatar
    Eliane

    Quantos dias em média demora para chegar as mercadorias no Brasil ?

  16. Carlos Sandro Avatar
    Carlos Sandro

    preciso de suporte para trabalhar com dropshipping ,alguem de voces pode me ajudar ??

  17. rahul Avatar
    rahul

    what if I want your dropshipping services to integrate with wordpress?

  18. luiz Avatar
    luiz

    Olá, gostaria de saber se é possível sincronizar seu produto com a minha loja shopee e mercado livre ?

  19. luiz Avatar
    luiz

    Oii, gostaria de saber se é possível sincronizar seu produto com a minha loja na shopee e no mercado livre ?

  20. luiz Avatar
    luiz

    Oii, gostaria de saber se é possível sincronizar seu produto com a minha loja na shopee e no mercado livre ? vcs mandam pro Brasil ??

    1. SUP Avatar

      sim, você pode integrar ao Shopee e enviamos para o Brasil

  21. Smart Store Avatar
    Smart Store

    Hi, I want to know that can I use your platform for my Amazon store? I want to dropship using my Amazon Store

  22. Selle Avatar
    Selle

    I am interested in using your services for Shopee Philippines, is it supported? If so, I would like to know the delivery time from your nearest warehouse to Philippines? Thank you!

    Hope to start a good business relationship with your company. 🙂

  23. Meu nome não é jonnie Avatar
    Meu nome não é jonnie

    I didn’t like the indifference with which Brazilians were treated in the comments.
    When the bootlicker sees a Dutchman he gets all excited!

  24. Maria Avatar
    Maria

    Ola quero trabalhar com vcs é possivel contctar a sua loja coma a minha wbuy loja virtual ?

    1. Eura Pan Avatar
      Eura Pan

      Hi Maria, thank you for your comment!

      Unfortuantely, we are not connected with Wbuy at present. But we have found a solution for you to dropship with Sup.
      Here is a guide to help you proceed.
      https://www.supdropshipping.com/how-to-dropship-with-sup-if-cannot-authorize-store/
      If you have further questions working on it, please feel free to contact your dedicated agent.

      We appreciate your support, and our tech team will work on it soon. Will let you know when Sup can be integrated with a Wbuy store.

      Have a nice day!

  25. Yin Ting Avatar
    Yin Ting

    Hi:
    may I find out what if customers want a refund or exchange of products listed in the shopify store from Custom dropshipping? Does SUP help us in handle refund or does the shop owners have to handle that themselves?

    1. Eura Pan Avatar
      Eura Pan

      Hi there,
      Thank you for your question.

      For customized products, you can request a refund or replacement if your customer receives damaged, wrong items or products with missing parts.
      To learn more about how to request for a refund or replacement, you can refer to our Dispute Policy.
      You can also contact your dedicated agent for assistance.

      Have a nice day!
      Sup Dropshipping

  26. Muzammil Avatar
    Muzammil

    Hello
    I wanted to dropship in UAE.Is your services are working there?

    1. Eura Pan Avatar
      Eura Pan

      Hi Muzammil,
      Thank you for your comment!
      Our services are available in UAE. You may consult your dedicated agent about the specific service you need.
      Warm regards,
      Sup Dropshipping

  27. Nicole Berkenhoff Avatar
    Nicole Berkenhoff

    Hallo
    Ich möchte bald mit Dropshipping über Amazon und Ebay starten, wie lange dauert der Versand nach Deutschland?

    1. Eura Pan Avatar
      Eura Pan

      Hi Nicole,
      Thank you for asking.
      Shipping time will vary depending on the destination and the shipping route you choose. We provide a variety of shipping options for you to choose from.
      You can read this complete guide to learn more about shipping solutions or consult your dedicated agent.
      Best regards,
      Sup Dropshipping Team

  28. saad aldawsari Avatar
    saad aldawsari

    I wanted to dropship in Saudi Arabia, do you support services in Saudi Arabia? What is the name an agent in Saudi Arabia if there is one?

  29. saad-aldawsari Avatar
    saad-aldawsari

    Hallo
    I wanted to dropship in Saudi Arabia, do you support services in Saudi Arabia? What is the name an agent in Saudi Arabia if there is one?
    Thank you
    saad aldawsari

    1. SUP Avatar

      yes, we support service in Saudi Arabia, our agent will contact you soon.

  30. Ray Avatar
    Ray

    Hello,
    I’m just asking if i have linked my ecwid store with sup drop, and someone has make a purchase, did the supplier get paid automatically directly or no ?

    1. Eura Pan Avatar
      Eura Pan

      Hi Ray,
      When your customer make a purchase in your store, nobody can take that money out from you 🙂
      So when you get an order, we will try to make a purchase for you from the supplier with best prices, and the supplier will wait for your payment to fulfill the order.

      Note: Please remember to pay ASAP for the order, because any second delayed may result in bad customer experience.

  31. luis gonzaga Avatar
    luis gonzaga

    boa noite posso fazer dropshipping com voces ,sem que precise ter loja shopify ,pois tenho uma loja na yampi tem algum problema

    1. Eura Pan Avatar
      Eura Pan

      Olá, por enquanto nossa plataforma não está integrada com Yampi. Podemos não obter as informações do seu pedido em sua loja.

      Por favor, consulte este post para uma solução.

  32. Luan Avatar
    Luan

    Boa tarde. Gostaria de saber se para gerar pedido, preciso fazer recarga na plataforma e caso precise como faço, pq nao consegui entender

    1. Eura Pan Avatar
      Eura Pan

      Olá
      Nosso atendimento entrará em contato com você

  33. Christian Avatar
    Christian

    Hello Dear,

    I’m interested in integrating your service into my Ecwid store, but I have a small question, that is: “If I have linked my Ecwid store with sup drop, and someone has made a purchase, does the supplier get paid automatically and orders fulfilled to the costumer’s address or do I have to manually pay and fulfill the costumer’s address?”

    1. Jack Han Avatar
      Jack Han

      Hi Christian, thank you for your trust in Sup Dropshipping!

      For the fulfillment, no worries after you integrate your store with Sup. Our system will automatically get the info and fulfill for you.
      Regarding to the payment, when you receive the payment from your customer, please login to your Sup account to confirm the order and make the payment to your supplier.
      Sup Dropshipping respect your privacy and authority, if you have multiple orders, you can confirm and pay in bulk to save time.

      If you still have questions, please feel free to contact your dedicated agent.

  34. RAFIAT Bolaji Avatar

    can you please integrate PayHip to your platform…..and if i want to buy a single item for myself, how do i go about it?

    1. Jack Han Avatar
      Jack Han

      Hi, thank you for your suggestion, we will contact Payhip and try to build integration collaboration.
      We will let you know when we have it integrated with Sup.

      It is easy to take a test order for products on Sup, just click ‘Buy it now’ button on product page.
      If you want to take a test order for products imported from other marketplaces, please contact your dedicated agent.

  35. Javed Awan Avatar
    Javed Awan

    Hello sir,

    Can i know your return address?

    1. Jack Han Avatar
      Jack Han

      Hello, please check our dispute policy for the return methods.

  36. lateef Avatar
    lateef

    hi my tiktok shop is connected to supdropshipping so should i fulfill my order manually or it will fulfill automatically plz tell me thanks

    1. Jack Han Avatar
      Jack Han

      Hi Lateef, we will fulfill automatically for you. Please contact your dedicated agent for more details.

  37. rabiaa Avatar

    hi!
    I am trying to pay for an order through Sup but it keeps saying that I need to re-connect the item. When I try to Sync the order nothing comes out and it keeps saying to contact your agent. Does that mean I need to do something on my Ecwid page? My Lightspeed payment is still on hold is this the problem/ Please Help I don know what to do.

    1. Jack Han Avatar
      Jack Han

      Your dedicated agent has contacted you, please check inbox.

  38. JP Avatar
    JP

    Hi, Do you provide service in India, I am interested in connecting my AmazonIndia and other e-commerce account for dropshipping.

    1. Jack Han Avatar
      Jack Han

      Hello JP,
      Yes, we can provide fulfillment and shipping service to India.
      Please register and contact your dedicated agent for assistance.

  39. Iqbal Avatar
    Iqbal

    I have send email and whatusp chats , But unfortunately no one is responding , My order is still showing pending. I dont think this is appropriate way to handle the business

    1. Jack Han Avatar
      Jack Han

      Hello, we have checked your account, but found no no chat messages, no pending orders, even not any order.
      Please check again. If this email is not your account that has the orders, please send an email to info@supdropshipping.com with your account.

  40. Varone L Avatar
    Varone L

    bonjour
    Au moment de payer un message en rouge apparait ce message indique :
    This order item needs to be re-connect …

    pouvez vous m’aider
    merci

    1. Jack Han Avatar
      Jack Han

      Bonjour Varone, veuillez contacter votre agent personnel pour la solution.

  41. Muhammad ismail Avatar
    Muhammad ismail

    I’m new please help me

    1. Jack Han Avatar
      Jack Han

      Hello and welcome!
      Please check out this tutorial to learn how to start working with us!

      1. Sandy Avatar
        Sandy

        Hi Jack, I was reading your bio. You should take the word “got” off there and just leave it as He has over 10 years experience. The word got doesn’t fit in there. Still thinking about using this app, just haven’t made up my mind yet.

        1. Jack Han Avatar
          Jack Han

          Thank you Sandy.
          I have fixed it, and we hope you can choose us to be your supplier and fulfillment service provider.

  42. AA Avatar
    AA

    Hello, once the order is received, it’s gets synced but it does not automatically connect with the product.

    So everytime we will get the order, we will have to contact the agent to connect the product? Since the response time is not very great, it will cause delays.

    How to fix this ?

    Thanks

    1. Jack Han Avatar
      Jack Han

      Hi, thank you for choosing Sup Dropshipping!
      If you have urgent needs, please contact your personal agent to connect the products for you instantly.
      In general cases, we will make the connection for your products within 24 hours, and this will not affect your estimated arriving time.

  43. azad Avatar
    azad

    how to connect product its cant connect already to days

    1. Jack Han Avatar
      Jack Han

      Hi Azad,
      Your personal agent has sent you an email, please check inbox.

  44. Bhaya Avatar
    Bhaya

    Nice product

    1. Jack Han Avatar
      Jack Han

      Thank you! Please feel free to register an account and start importing them to your store!

  45. MoizBhaya Avatar
    MoizBhaya

    Nice product

    1. Jack Han Avatar
      Jack Han

      Thank you! Please feel free to register an account and start importing them to your store!

  46. houssam Avatar
    houssam

    hello this was really helpful for me to understand more about the sup supplier
    thanks a lot sup team
    respect to all of the team <33

    1. Jack Han Avatar
      Jack Han

      Hello,
      Thank you so much and it’s so nice of you!
      We are glad you like our tutorial and hope we can help you more with other tutorials, too.

  47. Lanose Tatas Avatar
    Lanose Tatas

    Salut!
    J’essaie de payer une commande via Sup mais il n’arrête pas de dire Cet article de commande doit être reconnecté, nous avons informé votre agent.#GBOZL. les produits sont paiement. le paiement Lightspeed est reussi,mais le probleme perssiste a chaque fois”,Cet article de commande doit être reconnecté, nous avons informé votre agent.#GBOZL ,aidez-moi,s,il vous je ne sais pas quoi faire.

    1. Jack Han Avatar
      Jack Han

      Salut!
      Notre agent a résolu ce problème pour vous. Merci pour votre commentaire!

  48. laura Avatar

    Hola nuestra tienda esta conectada a wix quisiera saber como podemos usar el dropshipping con ustedes para Colombia.

    Gracias

    1. Jack Han Avatar
      Jack Han

      Hola, gracias y bienvenido a Sup Dropshipping.
      Sí, podemos ayudarte a enviar pedidos a Colombia.

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