• September 9, 2023

Is DHgate Legit? Never Buy from It Until You Read This

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Is DHgate Legit

DHgate is one of the leading wholesale marketplaces based in China. It has gained about 18.6 million visits monthly and generated around $100 to $200 million in revenue annually. But when searching for this company on the internet, you can see lots of negative feedback. You may question whether DHgate is legit or a scam.

Like Aliexpress, DHgate is an intermediary between sellers and buyers. Third-party sellers sell on this platform and buyers make purchases from them. Most sellers are reliable while some may not. So unlucky buyers can get scammed by unreliable sellers. But overall, DHgate is legit and safe to buy from.

In this article, we will provide a detailed explanation of why DHgate is legit and some effective tips to avoid scams when shopping on DHgate.

What is DHgate?

DHgate homepage

DHgate is an online wholesale platform that connects Chinese manufacturers and wholesalers with buyers all over the world. Founded in Beijing in 2004, DHgate has evolved into one of the renowned B2B marketplaces in China.

The name “DHgate” stands for “Dunhuang” and “Gate”. Dunhuang is a key place along the ancient Silk Road trading route, which connects China with the rest of the world. DHgate aims to function as Dunhuang to bridge China suppliers and international buyers.

DHgate offers a wide range of products across different categories such as electronics, clothing, and household items. Most products have no MOQs, allowing you to buy one single piece at one time. When you buy in bulk, you can get discounts or coupons, and the product price would be lower. As the majority of products on DHgate are already designed, you have little chance to customize them.

Is DHgate legit and safe to buy from?

DHgate is legit and it is safe to buy from generally. Since DHgate was launched, many users have had successful purchasing experiences on this platform.

Whether it is safe to use depends on the seller you deal with. DHgate is only a platform that connects you with sellers.

To ensure you a safe buying experience, DHgate launched a buyer protection policy. When your item is not received or not as described on the site, you can contact the seller for a refund. If the seller can’t offer you a satisfying solution, DHgate will step in to fix the issue. During the whole transaction, DHgate holds your payment until you confirm the delivery of the order.

DHgate is legit but some sellers may not.

Why is DHgate so cheap?

DHgate offers a variety of products at competitive prices. You can buy a humidifier at the cost of $5 here. But the same product costs nearly $15 on Amazon.

a humidifier from DHgate
a humidifier from DHgate
a humidifier from Amazon
a humidifier from Amazon

Why stuff on DHgate is so cheap?

Most products on DHgate are from China where product material and labor costs are lower compared to the US or other developed countries.

In addition, these products are directly sourced from manufacturers and wholesalers. No other middlemen are there to take profits from sellers. So the seller can set a low price but still earn profits eventually.

Another reason is that DHgate encourages bulk orders. You can always get a lower price when you buy large quantities at one time.

Why DHgate has so many negative reviews?

DHgate's reviews from Sitejabber
Source: Sitejabber

Searching for DHgate on review sites, you will find that this company has many negative reviews. On Sitejabber, DHgate has a rating of 3.47 stars from 6,846 reviews. And on Trustpilot, the rating is 1.8 stars from 30,390 reviews.  

After scrolling through those negative reviews, we can summarize that customers are usually not satisfied with these aspects.

Poor product quality

Many buyers complained about the poor product quality. They said their products looked not as good as they expected. Sometimes the items even didn’t function.

On DHgate, quality control can vary significantly from one seller to another. Some sellers may offer high-quality products, while others may not. In addition, products made in China may have lower production standards than in the US (or some other countries).

Poor customer service

Some buyers claimed that sellers were not responsive and not helpful in solving their concerns and problems. A few of them said it’s difficult to communicate with their suppliers.

Most DHgate sellers are from China. Some of them might not be good at English. And because of different time zones, they can’t reply to customers’ queries promptly. Reliable sellers usually employ someone fluent in English to communicate with buyers from an English-speaking country. And they will tell you their response time on the company file.

Items are not received

Some negative reviews are about late, missed, and not received orders. Products from DHgate are shipped overseas. If you choose a slow shipping method, it may take up to two months for delivery. There is a high chance that the package can be missed in transit.

Items are not as described

Buyers said that their products did not match the descriptions and photos provided by the seller. This discrepancy can relate to features, specifications, colors, or other product details.

Unreliable sellers may write attractive titles and use visually appealing photos to drive sales. However, what they send to you is a different thing. Sometimes you may receive a wrong item because you don’t read the description carefully.

How to buy from DHGate safely?

DHgate is legit, but sellers are not always trustworthy. To buy from DHgate safely and avoid scams, keep these tips in mind.

1. Check the seller’s company profile and reputation

Check the seller's company profile and reputation

The company profile of a seller can give you a hint if the seller is worth working with. Before placing an order, you can check badges for the seller under the store name. Some sellers are awarded with the badges of “Sponsored supplier”, “High-quality Seller” and so on.

Besides, you can look for sellers with the following features.

  • With a 95% or higher of positive feedback
  • The on-time delivery rate, response time, repurchase rate are all above average 
  • With more than 100 transactions
  • At least 2 years of experience in the industry
  • Specialize in a niche

Another way to find a good seller is to ask for recommendations from previous buyers. You may ask your business partners to recommend some reliable DHgate sellers they have ever worked with. Or you can post on a forum like Quora or Reddit for referrals.

2. Read product reviews before a purchase

Check product reviews before a purchase

Product reviews give more details about product quality and the shopping experiences of other buyers. Some suppliers claim they sell the best items at a low price. But chances are that their items are not the same as described on the site. This is where product reviews come in.

By checking product reviews from previous buyers, you can have a clear idea of what the item looks like and how it functions.

But meantime, you need to identify real reviews from the fake. As of today, there are a ton of fake reviews on the retail market. If you find that there are many similar reviews on a product page, you had better let it go. Plus, take negative reviews with a grain of salt. A few complaints don’t necessarily mean a bad product.

3. Check if the storefront has been dedicatedly designed

Check if the seller has a dedicatedly designed storefront

A few sellers open a store just to sell their stuff out. They don’t intend to run a business for long-term benefits. So they probably won’t treat their business seriously and offer excellent services. In this case, their store design can be very simple and random.

To avoid these sellers, you should check if a storefront has been specially designed. Does the seller add “About US” on their homepage? Do they upload attractive and real product photos? Are their promoting banners well-designed?

4. Buy a sample before placing a large order

It seems bothering to order samples before placing a large order. But it will pay off in the end.

By buying samples, you will know if the product meets your expectations in terms of quality, appearance, specification, and functions. It is also a way to test how long it takes for delivery. Plus, you can find out if the supplier can solve your problem in a timely and proper manner.

5. Do not confirm delivery before receiving an order

DHgate can help solve your problem before the payment is released to the seller.
DHgate can help solve your problem before the payment is released to the seller.

Before your payment is released to the seller, DHgate can help with your problem if the seller can’t fix your issue. But once you confirm delivery, DHgate will release the money to the seller after 5 days. Then you can only rely on the seller to solve the problem.

So never confirm delivery before you receive the order and check the shipping status periodically.

6. Don’t make deals with a seller outside DHgate

You may come across sellers who entice you to make deals with them outside of DHgate. Don’t do that whatever they say. Instead, always stick to making purchases through this platform.

DHgate only protects your transactions and handles disputes when you make deals on their marketplace. Reliable sellers won’t ask you to do business with them privately. Avoid engaging with sellers who try to take the transaction off-site or ask for personal information via email or other communication channels.

DHgate payment methods

Payment methods vary by country and region. Typically, DHgate accepts credit or debit card payments through Visa, MasterCard, American Express, Diners, Discover, UnionPay, and Maestro Card. Bank transfers and local payment methods are also supported.

You can take a look at the payment options that DHgate takes in the following table.

Payment TypePayment MethodAmount LimitationCountry
Credit or Debit cardVISA20000USDAll
American Experss15000USDAll
Union PayN/AAll
Maestro1-10000USDUnited Kingdom
Discover/DinersClub20000USDUnited States
Local Payment & Bank TransferSkrillN/AAll
ELO, HipercardN/ABrazil
Bank Transfer0.01USD-3000USDMexico
Bank Transfer0.5USD-3000USDBrazil
Apple Pay
DHpay AccountDHpay Account
Payment methods DHgate supports

To stay safe when shopping on DHgate, you should choose a safe payment method that is available to you. Unlike some of its alternatives, DHgate doesn’t support PayPal, a secure and widely used payment option worldwide. But it still provides you with other good options. For example, you can use credit cards at checkout. Credit cards allows you to file a dispute against charges if something goes wrong with your order.

DHgate shipping times

DHgate supports various shipping methods such as DHL, UPS, FedEx, ePacket, and EMS. Shipping times depend on the destination and shipping methods. Typically, it takes 7 to 45 days for DHgate to deliver an order.

How long DHgate takes to deliver

Most sellers offer ePacket as a shipping option, which is cost-effective but takes a long time to deliver. If you are going to buy this pair of gloves and choose to ship it with ePacket, then the estimated delivery time is Sep 20 to Oct 12. It means that you need to wait for more than 10 days to receive your order.

How to cancel an order on DHgate?

Before the seller ships your order, you can choose to cancel it.

Here are the steps to cancel an order on DHgate.

How to cancel an order on DHgate
Source: DHgate
  1. Click “My Orders” on your account
  2. Click “Awaiting Shipment”
  3. Choose the order you want to cancel
  4. Choose “Request Refund”
  5. Choose the Refund Reason and Refund Amount
  6. Click Submit a request 

After you submit the request, the seller can respond to it within 4 days. Once the seller agrees with your request, the refund will be automatically given back to your payment account.

If there is no response from the seller within 4 days, your order will be closed. So you should contact the seller in time after the cancellation request is submitted.

In some cases, the seller may refuse to cancel your order. Then you can request a refund after the order arrives.


1. How do I know if a DHgate seller is legit?

Typically, a DHgate seller is legit if the seller has the following metrics.

  • With a “High-quality Seller” badge
  • With a 95% or higher of positive feedback
  • The on-time delivery rate, response time, and repurchase rate are all above average 
  • Has had more than 100 transactions
  • At least 2 years of experience in the industry
  • Specialize in a niche
  • Own a dedicatedly designed storefront
  • Be transparent with the refund and return policy

2. Does DHgate accept PayPal?

PayPal is not accepted on DHgate. Optionally, you can choose to pay through credit cards. Using credit cards, you don’t need to type in your personal information and bank information on a third-party payment company. What’s more, you can file a dispute against charges when you meet scams.

3. Is DHgate safe for credit cards?

It’s generally safe to use credit cards on DHgate. DHgate has a Buyer Protection policy to protect buyers along the transaction process. But you still need to exercise caution when shopping. Choose a widely used credit card and buy from reliable sellers with positive ratings and reviews. Avoid sharing unnecessary personal information and regularly monitor your credit card statements for unusual charges.

4. Does DHgate sell fake stuff?

DHgate doesn’t sell fake stuff, but unreliable sellers on the platform could do that. Before the purchase, you should read the product description carefully to check if the item matches the advertisement. Check product reviews from previous buyers to get more information about the item.

5. Is it safe to buy branded products from DHgate?

DHgate is one of the leading online marketplaces based in China. It caters to small and medium businesses in the world. But there are nearly no branded sellers like Apple, Nike, or Gucci on this marketplace. If you come across an item with such a brand name or looking like the branded product, it is probably a counterfeit or replica. Listing it in your store will damage your reputation and cause loss due to infringement issues.

Wrapping up

DHgate is legit and safe to use in most cases. However, not all sellers on this platform are trustworthy. You may come across unreliable sellers who rip you off as you do on eBay or Aliexpress.

The point is to avoid unreliable sellers and take precautions to buy safely from DHgate. You must remember the proven tips we provide and apply them when you shop on this site.

Alternatively, you can work with Sup Dropshipping instead of dropshipping with DHgate. We provide you with an all-in-one solution from sourcing to shipping.

With a diverse network of suppliers and years of experience, we can help you find better and more affordble products. We don’t require MOQs, so you can either buy one single piece or more at once.

Our platform integrates with major e-commerce platforms and markets seamlessly. It is easy for you to import and list products to your store. When your customer places an order from you, the order will be automatically fulfilled. Before shipping it, we conduct product checks to ensure the item is in good condition.

Beyond that, we offer various customization options to brand your business. You can customize product packaging, white label, or print products on demand. This is hard to realize on DHgate.

Have you ever bought from DHgate? Or do you think you will buy from DHgate later?

About the Author


May is a blogger at Sup Dropshipping with over 5 years of experience in eCommerce. May’s passion for eCommerce drives her to stay updated on the latest trends and share her expertise with you through her blog. In her spare time, she likes to read a novel or chat with friends.

12 responses to “Is DHgate Legit? Never Buy from It Until You Read This”

  1. Isabella Colaianni Avatar
    Isabella Colaianni

    Si può mandare in dietro se non va bene

    1. Jack Han Avatar
      Jack Han

      Ciao Isabella,
      sì, puoi farlo, ma ci vuole tempo e denaro e a volte non riceverai il rimborso.
      Quindi il nostro suggerimento è di fare attenzione prima dell’acquisto.

  2. Claude Avatar

    Particuliers ,avez vous déjà tenter de réexpédier un article en chine ?
    Lisez attentivement : Le retour d’une marchandise non conforme ou défectueuse est à votre charge ??? Le vendeur PEUT si il le désire participer …
    Vous devrez débourser entre 30 et 80€ pour retourner un article qui vaut la moitié.
    De plus le vendeur remboursera tout ( ou partie ?) si la marchandise arrive dans le même état qu’elle vous a été adressée …..Beaucoup d’improbabilités dans cette transaction..
    Vécu .

    1. Jack Han Avatar
      Jack Han

      Bonjour Clause,
      C’est un problème pour acheter sur les marchés chinois.
      La meilleure façon d’éviter cela est donc de vérifier tous les avis sur le produit que vous recherchez.

  3. Lucienne Avatar

    J’ai acheté une robe sur Babynice666, je ne l’ai jamais reçu. Depuis lors je n’ai pas confiance en ce site.

    1. Jack Han Avatar
      Jack Han

      Bonjour Lucienne,
      Merci de partager votre expérience.
      Il se peut que certains vendeurs tiers sur DHgate ne soient pas du tout dignes de confiance.

  4. Carl Thiem Avatar
    Carl Thiem


    1. Jack Han Avatar
      Jack Han

      Hello Carl,
      Thank you for your questions, we feel sympathy for your experience with DHgate, as many of our clients also encountered similar problems.
      For your questions, DHgate do offer an official customer service portal, though I’m not sure if you can get your answer.
      Though DHgate do not offer seller contact information, you can still live chat with the sellers when click CHAT on product page near the store name.
      Actually, we had put notices in our “poor customer service” part, and you may read that part for your information.

      For those store owners who had source from DHgate and did not get satisfying results, you may try to contact Sup to help you with your store orders.

  5. Abigale Avatar

    We purchased an outfit from Hotwind and they aren’t responding, bought it like a month ago and it was supposed to ship to Canada. Can anyone help?

    1. Jack Han Avatar
      Jack Han

      Hello, if you have any questions or problems, please use the live chat button to contact the seller.
      It is on the product page which you bought your item beside the store name.

  6. James Dumas Avatar
    James Dumas

    It is MUCH worse than this article conveys. I have had sellers ship NOTHING. I have had sellers ship broken products. I have had sellers ship COUNTERFEIT items. I have had hundreds of dollars STOLEN.

    Never again. I urge prospective buyers to NOT take this high risk purchase.

    1. Jack Han Avatar
      Jack Han

      Hi James,
      Thank you for sharing your experience.
      For the financial lost, please make sure you are purchasing from the official website before make any payment.

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